Returns and exchanges
Return Policy
We offer a 30-day return period, meaning you have up to 30 days after receiving your order to request a return.
To qualify, your item must:
Be in the original condition you received it
Be unworn and unused, with all original tags attached
Come in its original packaging
Include a receipt or proof of purchase
To begin the return process, email us at support@awaytravel.store.com.
If your request is approved, we’ll provide:
A prepaid return shipping label
Clear instructions for how and where to send your item
Please note: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us right away.
We’ll assess the issue and work with you to resolve it as quickly as possible.
Exchanges
Need a different item?
The quickest way is to return the original item and, once it’s accepted, place a new order for the one you want.
Refund Policy
After your return arrives and is inspected, we’ll notify you about the status of your refund.
If approved:
Your refund will be issued to your original payment method
Please note that your bank or credit card provider may take some time to process and post the refund
Contact Information
Email: support@awaytravel.store.com
Address: 11701 Domain Blvd, Suite 120, Austin, TX 78758, USA