Returns and Exchanges
What’s your return and exchange policy?
How do I make a return?
Can I return or exchange my personalized items?
What’s your return and exchange policy for a corporate order?
Shipping
Where does Away ship to?
What is my order number?
When will I receive my order?
How much does shipping cost?
Can I change or cancel an order once I’ve placed it?
Warranty
Do your suitcases have a warranty?
Do your bags and accessories have a warranty?
Product
How do I set the lock on my Aluminum Edition suitcase?
How do I set the lock on my Classic or Flex suitcase?
Which Carry-On fits in the airline’s overhead storage?
Which suitcases can be stored within each other?
I see that some of your luggage includes a battery. What devices can I charge?
Can I fly with the battery?
My battery no longer works. Can I recycle it?
What happened to the dust bag?
What happened to the dust bag, wall plug, and international adapter kit?
Is there leather on Away suitcases?